Returns Policy
We want to ensure that you are happy with your purchase. If you are dissatisfied for any reason, please let us know and we will do our best to remedy any issues.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the return is not the result of our error, or if you are returning an item because you no longer want or like the item, you will be responsible for return shipping costs and the original shipping charge will not be available for a refund. Personalized items are not refundable except in case of product or printing defect.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please note that all refunds must be issued to the same account that the original purchase was made with. This means we cannot credit your PayPal account for a credit card transaction, or refund your credit card from a PayPal purchase, for instance.
If you need to return an item, simply call or e-mail us at 740-282-5334 or orders@nelsongifts.com. We'd love to talk to you!
International Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. International shipments will be shipped via UPS. International shipments cannot be insured, and Nelson's is not responsible for delayed, lost, damaged or stolen items shipped internationally.
Please also note that the shipping rates listed on the shipping quote page may not reflect the actual cost of international shipping. If the shipping cost exceeds the rate listed on the quote page, the customer will be contacted by Nelson's with the additional shipping cost before the order is shipped.
*Shipping does not include and Nelson's is not responsible for customs and duties fees*
Coming to Steubenville? Come see us while you are here!
Nelson's is located at 980 Lincoln Avenue in Steubenville - the south end of town. This facility is where we design, print, and manufacture our famous apparel, art, and gift products. Bonus: we have a first-class retail store and gift shop there where you can browse the Factory Outlet. Overstock, discontinued, and factory-second quality items are sold here at a substantially discounted rate, along with many one-of-a-kind items that are not even available online.
Call the Nelson's retail store at 740-282-7101 for store hours and more details!
Want to pick up your online order at our store?
Simply proceed to checkout with your shopping cart as it is. When you come to the "Shipping Method" section, select any shipping method (it doesn't matter which) available. Then, before you complete your order, enter the coupon code: PICKUP43952 in the coupon box. PICKUP43952 will deduct your shipping cost and flag your order to us as an in-store pickup order.
***Once your order is ready for pickup, we will update its status to "Awaiting Pickup" and give you a call at the phone number you provided. From that point, you will have 3 weeks to pick up your items***
After 3 weeks, the items will be placed back in stock in our warehouse, and may not be available immediately at any time afterward. If you need more time to get your order, please call our office at 740-282-5334 and talk to us. We can tag your order with a specific pickup date if necessary.